Techsuite still closing part way thru. Here is part of the debug from that time.
06:17:25 PM - Starting RKill
06:17:33 PM - Screenshot response - {"customer":"Jodi (UPSTAIRS)","device_uuid":null,"duration":0,"id":380319,"insights":null,"note":null,"rmm":false,"spec":{"gpu_item":[{"gpu_name":"AMD Radeon HD 5450","gpu_capacity":"2GB","DriverVersion":"15.201.1151.1008","VideoMemoryType":2,"VideoArchitecture":5}],"os_title":"Microsoft Windows 10 Pro","ram_item":[{"Speed":1333,"ram_name":"Kingston ","FormFactor":8,"MemoryType":24,"ram_capacity":"2 GB","ram_manufacturer":null,"ConfiguredClockSpeed":0},{"Speed":1333,"ram_name":"A1_Manufacturer2","FormFactor":8,"MemoryType":24,"ram_capacity":"4 GB","ram_manufacturer":null,"ConfiguredClockSpeed":0}],"user_name":"Jodine","num_drives":"2","computer_name":"UPSTAIRS","storage_items":[{"drive_name":"Name Not Found","drive_type":"NTFS","drive_letter":"C:\","drive_capacity":"1862GB","drive_usage_bytes":"814GB","drive_smart_status":null,"drive_num_partitions":null,"drive_usage_percentage":"44","drive_fragmentation_percentage":null},{"drive_name":"Name Not Found","drive_type":"FAT","drive_letter":"E:\","drive_capacity":"0GB","drive_usage_bytes":"0GB","drive_smart_status":null,"drive_num_partitions":null,"drive_usage_percentage":"100","drive_fragmentation_percentage":null}],"processor_name":"AMD A4-3400 APU with Radeon(tm) HD Graphics","os_architecture":"64 bit","motherboard_name":"ASUSTeK COMPUTER INC.","user_account_type":null,"processor_manufacturer":"AuthenticAMD","motherboard_manufacturer":"F1A55-M LX PLUS","processor_clock_speed_hz":"2700 MHz"},"summary_items":{"issues_summary":null,"malware_summary":null,"storage_summary":null,"hardware_summary":null,"procedure_num_tools":null},"tech_id":5607,"ticket":"4305","report_type":"c3po","stages":[3774331,3774332,3774333,3774334,3774335,3774336,3774337,3774338,3774339,3774340,3774341],"shop_id":****}
06:23:35 PM - ============================
06:23:35 PM - Starting TechSuite v1.0.4.0 Debug 07/14/2017
06:23:35 PM - ============================
06:23:35 PM - Offline status check: False
06:23:35 PM - Initializing authentication info