Hi there! Sorry you didn't get a phone response, we were traveling last week on business, and may have missed you!
Feel free to give us a call again if you want to chat.
However in this case, the best thing would be if you could send a debug log to support@repairtechsolutions.com so we can take a look. The debug logs are in /TechSuite/Config/techsuite_debug.txt
Let me know if you have any questions,
Ian