We've had this problem on 2 machines, one I'm working on currently, Techsuite is hung on "loading procedure" in a simple tune-up procedure. If we stop the run and restart techsuite the console says there is a resume run detected and it goes to the same step and hangs again. As a result, techsuite cannot run on these PC's, we're hoping they will restart fresh if we can clear the resume run data.
To try to get a new run of the procedure in hopes it doesn't hang we've removed Techsuite fully from USB drive, and run a newly downloaded copy (removing all support files by formatting the drive), no good, still resumes on this device.
We've removed the USB from PC and downloaded directly to computer and run, no good, still resumes run. We've searched in every hidden folder we can think of (ProgramData, AppData, Windows\Temp) to find a temp file indicating Techsuite should resume a run, can't find any. We haven't dug through the registry yet as we have no clue where to start looking.
I noticed in the debug log that Techsuite calls out to a config file on your servers also, so we also disabled the network connections, also no good, it resumes the run.
Further info: if we Stop the run, it asks if we want to generate a report, if we click yes, the yes/no options grey out and it hangs forever, if we click no, they stay clickable but nothing happens, we can click no as much as we want with no change, it just looks like it's still loading the procedure.If we try to click skip at the "loading procedure" window, options to skip or stop grey out and it hangs forever.
Further info, client has our Emsisoft managed Antimalware suite (as a Kabuto subscriber) which has been disabled, but this was also occurring last time it was here before that was installed.
Further, further info: The device does not ever appear on our online dashboard as though techsuite is running on it.
I'm pulling my hair out trying to get this to start a new run in the hopes that it won't hang up, could you tell me where I might find this mystical "resume run info" it is detecting? Please help. Will upload debug logs here.