In regards to the "Set the From field on request emails to the customer's email." setting and Spam filters, could this not be circumvented the same way RepairShopr handles this, by adding Kabuto/Repairtechsolutions' email server IP and/or adding to the SPF in our own email servers?http://feedback.repairshopr.com/knowledgebase/articles/230288-how-do-i-make-the-ticket-system-use-my-own-email-f
Yes, that would work. I'd have to make a guide for you on how to do it.
Ian