Hi John,
In our customer base as there are various industry specific applications, it is common for in house “Subject Matter Experts” to handle first level support, however we are normally able to direct them to TeamViewer, or another 3rd party remote access tool. This is the first customer who has insisted on leveraging the RMM, however this request has been made previously by others.
The only obvious solution for us is to create a Kabuto Platform per customer, however not only does the cost increase, but it will make it harder for our technicians to support multiple portals.